• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs. • Providing basic support for 80+ third-party brands with limited or no formal training. • Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions. • Manage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more. • Aid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers. • Process product returns efficiently while ensuring adherence to technical verification protocols. • Participate in beta testing of new products and solutions, providing actionable feedback to product teams. • Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.