NICE
Make experiences flow.
Manager, Professional Services, AI, CX
Artificial IntelligenceArtificial IntelligenceFull TimeRemoteTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
34 days ago
Salary
Not specified
Bachelor Degree7 yrs expEnglishPMP
Job Description
• Serve as primary executive-facing PMO leader for AI programs.
• Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs).
• Present portfolio status, risks, options, and value realization to client executives.
• Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication.
• Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
• Run portfolio intake, prioritization, funding, and benefits tracking.
• Implement AI-augmented reporting, dashboards, and risk sensing.
• Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption.
• Ensure alignment to responsible AI principles and compliance.
• Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders.
• Lead, mentor, and coach PMs, TPMs, and analysts.
• Manage staffing, workload balancing, and performance.
• Foster a high-performing, client-centric culture.
Job Requirements
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred.
- 7–10+ years in program/project management; 3+ managing AI/ML initiatives.
- Proven people-leadership experience in managing and coaching direct reports.
- Experience delivering complex, client-facing AI programs.
- Strong understanding of AI/ML concepts, data governance, and MLOps.
- Excellent executive communication and stakeholder leadership.
- PMP Certification.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development opportunities
- Flexible working hours
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