• Helping Members Understand Their Benefits: Answer incoming calls and respond to benefit questions with clarity and compassion. • Guiding Open Enrollment & Life Event Decisions: Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change. • Providing Expert Navigation Across Coverage Types: Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans. • Solving Benefit Issues with Care & Accuracy: Research benefit concerns thoroughly and follow through until resolved. • Delivering Outstanding Member Experiences: Build trust quickly over the phone and provide objective, empathetic guidance—no sales, no quotas, just real support.