Sharebite is the leading food benefits platform designed for the modern workforce.

Customer Care Associate, Group Orders

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B SponsorCompany Site LinkedIn

Location

United States

Posted

127 days ago

Salary

$45K - $54K / year

High SchoolEnglish

Job Description

• Work directly with our restaurant partners to resolve real-time order-related issues. • Respond to customer emails & phone calls in a fast-paced, time-critical manner. • Ensure that Group Order operations, procedures, and systems are adhered to. • Constructively handle or supervise order escalations and customer complaints. • Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth. • Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations.

Job Requirements

Excellent phone skills - you feel comfortable and confident with on-the-phone work.
Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner.
Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis.
Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners.
Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails.
Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development.
Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.