• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat. • Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues. • Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner. • Build and maintain positive relationships with customers to foster repeat business. • Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates. • Maintain accurate records of customer interactions and follow-up actions in the CRM system. • Adhere to company policies, procedures, and performance standards. • Collaborate with team members to improve processes and contribute to a positive work environment. • Attend training sessions and participate in team meetings as needed. • Perform other duties as assigned.