• Lead, direct, and coordinate the daily operations of our repair network • Ensure the achievement of company growth, customer satisfaction, and profitability objectives, with a specific focus on cost severity, cycle times, and service quality • Define and execute a strategic vision for our service operations, continuously identifying opportunities to innovate and drive an industry-leading customer experience • Strategically expand service network coverage to meet evolving service area and business demands • Lead the identification, qualification, and onboarding of new service partners • Conduct negotiations on pricing and partnership agreements, aligning with service needs and balancing profitability and performance targets • Cultivate and maintain strong, collaborative relationships with service partners • Act as the primary relationship manager, engaging with service partners on a regular cadence to address challenges, share insights, and drive mutual success • Partner with service partners to identify and execute against opportunities to improve servicing outcomes • Develop and manage a robust servicing scorecard, including the creation of key performance metrics (KPIs), trend analysis, and facilitation of regular business reviews • Identify, design, and implement business strategies and solutions to improve operational processes and capabilities, while enhancing customer experience, quality, and managing costs