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SVP, Global Customer Service and Operations
Location
New York
Posted
125 days ago
Salary
$255K - $400K / year
Job Description
Job Requirements
- 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations
- Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment
- Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence
- Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)
- Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones
- Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets
- Extensive domestic and international travel required.
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