CO₂ Refrigeration Technical Coordination Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

North Carolina

Posted

127 days ago

Salary

Not specified

High School5 yrs expExperience acceptedEnglish

Job Description

• Assist customers and contractors during the installation and startup of CO₂ condensing units • Support in diagnosing and resolving technical issues, both remotely and on-site • Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems • Gather customer feedback and report common technical issues to internal teams

Job Requirements

5+ years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered)
Basic understanding of refrigeration systems (CO₂ experience preferred but not required)
Strong communication skills (verbal and written)
Solid problem-solving ability and eagerness to learn technical systems
Ability to travel frequently (up to 60% of the time, or approx. 35–40 weeks per year)
Familiarity with CO₂ condensing units or natural refrigerants
Knowledge of refrigeration safety protocols and relevant regulations

Benefits

Support in diagnosing and resolving technical issues
Provide clear and professional technical support via phone, email, and online platforms
Help create and maintain technical documentation such as troubleshooting guides