• Provides prospects and Sales team members with sales-based and technical demo and presentation support • Conducts SEO audits as requested • Supports the development and acceleration of the pace of sales • Provides technical assistance and coordination for issue escalation management • Acts as the single point of contact to the technical service and implementation teams for Sales escalations • Oversees progress on escalated issues • Coordinates issue resolution progress and status to the customer and Sales team member who escalated the issue • Other duties as assigned