• Serve as the trusted advisor to enterprise retail clients, ensuring alignment between their business objectives and SkillNet’s digital transformation solutions. • Lead business transformation initiatives that improve operational efficiency, client engagement, and profitability. • Develop and execute strategic account plans centered on client value, retention, and revenue expansion. • Own account-level KPIs including: Upsell and cross-sell targets, On-time delivery for non-SDLC project engagements, Account health and client satisfaction metrics. • Identify, qualify, and drive expansion opportunities across client experience, cloud modernization, eCommerce, POS, OMS, ERP, CRM, payments, inventory, and other retail domains. • Oversee end-to-end delivery for multi-phase enterprise programs, ensuring timelines, budgets, and KPIs are met. • Use data-driven insights to monitor performance, forecast opportunities, and guide strategic decision-making. • Build and strengthen relationships across C-suite, business, and IT leadership levels. • Lead financial planning and forecasting across all assigned accounts. • Ensure optimal resource allocation and utilization across engagements.