Atlan Stormwater

Atlan is the world’s premier stormwater infrastructure firm. We partner with you to solve challenges and build legacies.

Principal Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 1972H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

121 days ago

Salary

Not specified

10 yrs expEnglish

Job Description

• Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion. • Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction. • Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence. • Partner with Product, Engineering, and GTM to translate customer insights into platform innovation. • Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan. • Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives. • Ensure high engagement and measurable business impact across technical and business teams. • Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale. • Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach.

Job Requirements

  • 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts.
  • Strong understanding of the modern data stack ecosystem.
  • Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes.
  • Proven ability to engage and influence senior decision-makers and economic buyers.
  • Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly.
  • Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments.
  • Location: Must be based on the East Coast (US) to align with customer coverage and team collaboration.

Benefits

  • Ownership from Day One
  • Limitless Opportunities
  • A Global Data Community

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