- Maintain regular route schedule for client visits - Evaluate independent contractors based on current City Wide parameters and expectations made by City Wide’s clients - Manage to City Wide operational protocols for contract compliance: complaint policy, continuous improvement notes - Participate in all new starts as key contact for selected IC - Monitor City Wide client’s consumable supplies as needed - Monitor and ensure IC’s compliance of City Wide’s standards of professionalism - Conduct daily end-of-day discussions with AMs to review objectives and goals for nightly route - Participate in the evaluation and selection of Independent Contractors to perform various services for City Wide - Build and maintain relationships with new and current Independent Contractors - Submit nightly reports to AM at end of shift - Prepare for and participate in all scheduled meetings - Prepare and submit timely all required monthly reports - Assist with contract compliance of managed NJS projects as needed - Contribute to ongoing development of operations strategy