• Manages the daily operations of the virtual nursing program to ensure service quality and patient safety • Serves as a working leader by actively participating in virtual nursing tasks as needed • Supports leader in the development, implementation, and continuous improvement of virtual nursing workflows, policies, and standards • Monitors program metrics and outcomes, and adjust strategies based on performance data • Recruits, hires, onboards, and manages virtual nursing staff • Designs, coordinates and maintains orientation and ongoing competencies for associates while ensuring educational requirements are up to date to reflect current practice standards • Monitors performance and provides coaching, mentorship, and professional development opportunities • Ensures compliance with licensure, regulatory, and credentialing requirements for associates and virtual practice • Acts as a liaison between nursing leadership, physicians, IT and administrative stakeholders to align virtual care strategies