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Customer Success Architect

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2021H1B No SponsorCompany Site LinkedIn

Location

California

Posted

113 days ago

Salary

$145K - $190K / year

Bachelor DegreeEnglishCloud

Job Description

• Lead technical onboarding sessions to ensure a seamless transition from sales to implementation. • Drive adoption and identify opportunities for customers to unlock maximum value from our solutions. • Educate customer teams on product capabilities and best practices to ensure long-term success. • Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions. • Partner with customers to architect workflows and integrations tailored to their unique processes and goals. • Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews. • Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively. • Coordinate with internal teams and customer stakeholders to keep projects on track and within scope. • Identify and mitigate risks to ensure successful implementation and adoption. • Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap. • Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform.

Job Requirements

Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions.
Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption.
Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders.
Strong relationship-building skills, fostering trust and credibility with enterprise customers.
Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry.
Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
Experience managing project timelines, deliverables, and cross-functional collaboration.
Ability to balance competing priorities and ensure successful project outcomes.

Benefits

Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
12 weeks of paid parental leave in the US*
401k program, 3% match - vested immediately!*
$500 work-from-home stipend to be used up to a year of your start date*
$1,200 per year Health & Wellness Allowance to support your personal goals*
The chance to collaborate with a team at the forefront of AI research