• Onboard new customers using playbooks: run kickoffs, confirm goals and success criteria, coordinate admin setup with customers and if necessary with Virtru’s deployment team; deliver end‑user/admin training; drive time‑to‑first‑value and go‑live. • Drive adoption and outcomes: monitor health/usage, run regular check‑ins and QBRs, build light success plans tied to customer objectives, and recommend features and best practices to increase value. • Renewals: own renewal motions for your book, prepare quotes, maintain accurate forecasts in Salesforce, and partner with Sales on larger or complex renewals or multi‑year agreements. • Expansion: identify upsell/cross‑sell signals (new teams, additional seats, advanced features) and set discovery with decision makers; collaborate with Sales to scope and close opportunities. • Risk management: track engagement to surface risk early, execute save plans, and coordinate resources to prevent churn. • Relationships and advocacy: be the primary point of contact for admins and stakeholders; coordinate with Support on issues and communicate status through resolution. • Feedback and content: gather structured product feedback, share insights with Product/CS, and contribute to playbooks, help‑center articles, and training materials. • Systems and reporting: document activities, notes, and next steps; keep data hygiene and forecast accuracy in Salesforce. • Travel: occasional onsite visits for training, business reviews, or other key meetings.