Coretek is the #1 Microsoft Azure Partner in the U.S. and an Azure Expert Managed Service Provider.

NOC Administrator

AdministrationAdministrationFull TimeRemoteTeam 51-200H1B SponsorCompany Site LinkedIn

Location

Michigan

Posted

32 days ago

Salary

Not specified

Bachelor Degree2 yrs expExperience acceptedEnglishAzureCitrixCloudFirewallsLinuxService NowUnixVmware

Job Description

• Continuously monitor infrastructure, application or software events generated by the event management system • Respond to alert incidents in a timely fashion to minimize downtime • Provides technical leadership for a variety of infrastructure platform issues including, but not limited to: - Network – data and voice - Server – Windows/Unix/Linux - Backup - Cloud - Azure-O365 - Virtualization - Monthly server – workstation patching • Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement • Communicate, internally and externally, the status of the tickets directly with clients • Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems • Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments • Assist engineers with change records as needed in the off hours • Assist with cross training of new NOC team members as needed

Job Requirements

Bachelor’s degree in computer science or information technology, preferred **or** 2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
Network+ or A+, required
MS900, AZ900, AZ104 and/or CCNA certification is highly preferred
Basic knowledge of networking frameworks
Operations experience in multiple technologies, including any of the following:
Window Server Administration – Server 2012 and above
O365/M365
Network protocols and networking devices such as firewalls, switches, etc
Unix/Linux server administration
Backup administration
Basic knowledge of storage systems
Clustering solutions – Citrix, VmWare etc
Experience working with an ITIL based ticketing system tool – ServiceNow helpful
Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc)
Strong listening, verbal, written, and interpersonal communication skills
Accuracy and attention to detail when monitoring and maintaining systems
Ability to work in a fast-paced, 24/7 operational environment
Adept at communicating with all levels of technical experience
A strong sense of urgency and the ability to multi-task effectively
Demonstrated organizational, communication and time management skills with the ability to work independently
May require shift work, including nights, weekends or holidays