• Leads and supervises a team of Systems Administrators delivering 24/7 operational support • Manages ticket queues, workload distribution, incident response, and change management activities • Provides coaching, performance reviews, and career development for team members • Enforces operational standards, documentation, and process adherence (ITIL, SOPs, runbooks) • Oversees day to day administration of Windows and/or Linux servers • Manages routine system tasks: patching, updates, hardening, user administration, and lifecycle management • Maintains storage systems, backups, permissions, and access controls • Monitors system health, performance, and capacity; ensures alerts are triaged and resolved quickly • Ensures adherence to security baselines, policies, and compliance frameworks • Partners with the Security team on vulnerability remediation, audit support, and corrective actions • Maintains accurate asset inventories, configuration records, and documentation • Leads incident response for system-related outages or performance issues • Conducts post incident reviews and drives corrective actions to prevent recurrence • Coordinates with the Infrastructure Engineering team for escalations, project handoffs, and new system rollouts • Works with Network, Security, and Application teams to ensure reliable end to end service delivery • Communicates operational status, risks, and service impacts to leadership and stakeholders