SCOPE Eyecare & Healthcare
Our vision is to constantly exceed the expectations of our healthcare partners, our patients and our people
Learning and Development Manager
Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn
Location
Connecticut + 10 moreAll locations: Connecticut, Maine, New Hampshire, New Jersey, New York, Maryland, Massachusetts, Pennsylvania, Rhode Island, Vermont, Virginia
Posted
113 days ago
Salary
$130K / year
Bachelor Degree1 yr expEnglishGo
Job Description
• Partners effectively with the Business
• Invests time to understand and stay up to date with the business strategy, priorities and activities of the US sales and functional teams.
• Participates and actively contributes to Business operations and meetings.
• Builds rapport and credibility as a trusted and valuable partner in supporting the business goals and works seamlessly with the US leaders to support programmes of change and improvement.
• Identifies where L&D can contribute to key initiatives and takes accountability for delivering on agreed actions.
• Works and shares openly with L&D colleagues in Ireland and the UK to understand and improve how L&D can best support the sales and functional teams on a global level.
• Works with the Commercial department and Sales Managers to support the implementation of a value based selling approach.
• Designs and delivers training for Managers, Sales and Support Function Teams to embed this value based selling approach.
• Conducts training needs analysis with sales managers and develops training plans for the team.
• Guides, mentors and coaches on a 1:1 basis to improve capabilities within the sales competency framework.
• Keeps therapy and US product training courses up to date.
• Designs learning sessions to drive awareness of market trends, competitor environment and changes to products as they arise.
• Be the L&D representation on the ‘Go to Market’ team for US specific new product launches.
• Supports each Manager in undertaking Training Needs Analysis for their teams and consolidates the agreed priorities into Training Plans and Individual Development Goals.
• Uses various mediums (ILT workshops or training events / in person or virtual, self-directed learning, Mentoring/Coaching, etc) to drive enhanced knowledge and skills based on the needs identified.
• Designs all training courses in line with Scope’s SOPs and Work Instructions using best practice materials and approaches to training ensuring they are effective.
• Leverages the expertise within the wider TLD team to design, implement and manage the roll out and recording of training.
• Configures key metrics within the training courses to assess effectiveness, ideally via business impact and value.
• Designs and manages a US version of SIP modelled on the programme used in UK and Ireland.
• Runs this programme as needed throughout the calendar year (expect 3-4 annually) to ensure new hires in the US feel welcomed, valued and introduced to the Scope culture and ways of working.
• Collaborates closely with Hiring Managers to ensure new hires are set up for success during their initial 6 to 8-week period by having a comprehensive and effective Induction Plan.
Job Requirements
- Bachelor’s degree in Science, Technical or Business field is required
- A Training, Learning, Development or related qualification or certification is required.
- A Coaching or Facilitation qualification is desirable
- Substantial experience of training design and delivery within a B2B sales environment.
- Pharmaceutical or medical devices industry experience is desirable.
- A demonstrable appreciation for the commercial aspects of the sector with the ideal candidate having worked in a commercial field sales position during their career.
- Experience leading a team of sales professionals is desirable.
- Experience of using mentoring and coaching techniques to develop sales professionals’ capability is required.
- Experience operating within a sales competency framework is desirable.
- Facilitation skills would be advantageous.
- Excellent verbal, written and presentation skills are required with experience of both in person and virtual training delivery expected.
- Can demonstrate experience designing and delivering engaging and effective training/learning interventions that deliver learning objectives.
- An Instructional Design qualification is advantageous.
- Demonstrated ability to understand the science and clinical aspects of a product portfolio as well as the commercial considerations.
- Excellent planning and organisation skills with an ability to manage a varied workload.
- A real team player who will relate well to colleagues and will seize the opportunity to develop good relationships with them.
- Proven ability to work cross functionally, challenge respectfully and influence change.
- Initiative – able to operate with minimal supervision knowing when to consult / inform.
- A good sense of humour and a bright, enthusiastic personality.
- Willingness to travel extensively in the US (50%) and internationally (2-3 times per year).
Benefits
- Equal employment opportunities to all employees and applicants
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