The most effective and easiest way to defend against advanced persistent bot attacks.

Senior Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Colorado

Posted

109 days ago

Salary

$165K - $210K / year

Bachelor Degree3 yrs expEnglishAWSCloudCyber SecurityDistributed SystemsDNSJava ScriptMac OSSplunkTableauType ScriptUnix

Job Description

• Serve as the strategic technical advisor for assigned enterprise customers. • Lead onboarding and complex implementation projects across web, mobile, CDN, and cloud environments. • Diagnose and resolve advanced issues across HTTP, DNS, proxies, CDNs, JavaScript integrations, and distributed systems. • Own escalations, incident coordination, RCA delivery, and ongoing system health checks. • Conduct QBRs: present metrics, insights, architecture recommendations, and long-term roadmap alignment. • Monitor customer environments for performance, anomalies, and optimization opportunities. • Collaborate cross-functionally with Engineering, Product, Support, and Customer Success. • Create and maintain detailed technical documentation and environment mappings. • Proactively influence product evolution with customer-driven feedback and real-world technical insight.

Job Requirements

Strong proficiency with HTTP, DNS, CDNs (CloudFront/Akamai/Section.io), proxies, and web architecture.
Experience writing/debugging JavaScript or TypeScript.
Familiarity with cloud providers (AWS preferred) and macOS/Unix terminal workflows.
Understanding of security architecture fundamentals and mobile SDK integrations.
Ability to diagnose distributed system behaviors and performance anomalies.
Exposure to data analytics tools such as Splunk or Tableau.
Proven track record managing large, complex, or strategic customer relationships.
Ability to translate deep technical concepts into clear, customer-friendly language.
Strong presentation, communication, and stakeholder-management skills.
Demonstrated empathy, advocacy, and a customer-centric mindset.
Experience leading technical discussions, workshops, or QBRs.
3+ years in a customer-facing technical role within SaaS, cybersecurity, or related fields.
Ability to balance tactical execution with long-term strategic thinking.
Experience influencing product direction through customer insights.
Success driving retention, satisfaction, and measurable customer outcomes.
Effective partner to Engineering, Product, SecOps, and Leadership teams.
Thrives in fast-moving, high-growth environments.
Strong analytical thinking, curiosity, and willingness to challenge assumptions.
Adaptable, resilient, and motivated by solving ambiguous and complex problems.
Willingness to periodically travel for customer meetings and company events.
Bachelor’s degree in a technical field or equivalent experience.
Foundational understanding of computer science principles.
Proficiency in at least one programming language (JavaScript/TypeScript ideal).

Benefits

A stake in Kasada’s global success with equity/stock options
Flexible working hours and arrangements - Create a schedule that suits you
Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave.
Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones
Birthday leave
Wellness leave
An action packed calendar of fun in-person and virtual events