• Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives • Partner with a Strategic Account Manager to support long term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities • Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third party implementations, and custom billing workflows • Provide hands-on technical guidance on API usage, data export modeling, and platform configuration best practices • Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback • Develop trusted advisor relationships with technical decision-makers and Engineering/Accounting/RevOps/Finance leaders at your accounts • Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations • Create account-specific enablement materials including technical training, integration guides, and best practice documentation • Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues