• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. • Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. • Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. • Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. • Drive growth in customer usage of the API across varying product offerings and end customer use cases. • Build strong connections with our customers to ensure their long-term success with our platform. • Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.