• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives. • Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering • Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform. • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance. • Responsible for the end-to-end customer value journey • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise. • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans. • Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner • Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets. • Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services. • Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies. • Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership. • Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.