• Facilitate workshops with IT, HR, Security, and business teams to understand service-delivery workflows • Document current-state processes and design AI-enhanced future-state workflows • Identify high-ROI use cases for Moveworks-based automations (password resets, software access, policy questions, security queries, HR onboarding/offboarding, knowledge automation, etc.) • Translate business requirements into structured user stories, acceptance criteria, and functional designs • Define conversational flows, intent logic, natural-language experiences, and knowledge retrieval patterns • Work closely with developers to design autonomous agent behavior, escalation paths, and automated actions • Help develop and test prompts, guardrails, and response patterns to ensure AI accuracy and alignment with enterprise policies • Map Moveworks skills to enterprise systems (ServiceNow, Okta, O365, Workday, Jira, Slack, Teams, etc.) • Align AI implementations with enterprise governance frameworks such as NIST AI RMF, ISO 42001, ITIL, and internal security/compliance policies • Develop playbooks, process documentation, AI use case libraries, and adoption strategies