Vi
The World Leading Enterprise-AI for Health
Director, Account Management – Wellness
Location
United States
Posted
105 days ago
Salary
Not specified
Bachelor DegreeEnglish
Job Description
• Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise wellness clients, engaging directly with key stakeholders.
• Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+.
• Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights.
• Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships.
• Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach.
• Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs.
• Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers.
• Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts.
Job Requirements
- Proven ability to independently renew and expand contracts of $500K+ ARR, with incentives tied to expansion, upsell and renewal.
- Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies, with a strong understanding of patient acquisition dynamics; experience advising on CRM or call center integration is a plus.
- Ability to operate with a consultant mindset; experience in consulting is a plus.
- Experience working directly with VP/C-level stakeholders at enterprise customers.
- Strong ability to influence both internal and external teams.
- Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity.
- Ability to navigate complex challenges with a solutions-driven mindset.
- Strong understanding of the wellness landscape is a nice to have.
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