• Responsible for leading Equipment Technicians to drive the installation process of capital equipment. • Manage the post-order procurement process for dental equipment and supplies. • Ensure installations are coordinated for timely delivery and installation of dental equipment. • Collaborate with sales leadership to execute corporate and strategic customer initiatives. • Maintain inventory integrity with the internal governance team. • Hold TSMs accountable for project management tools and ensure customer experience meets KPIs. • Manage Equipment Technician hiring, onboarding, development, and training.