• Define and ensure sales targets for the Roche account • Support the implementation of necessary processes and frameworks (e.g., account plan development, share of wallet & customer satisfaction increase, capture team selling) • Develop medium to long-term account & sales plans and strategies for protecting, growing, and diversifying the relationship with defined customers • Identify solution-, cross/up and repeat sales opportunities • Resolve problems and ensure customers receive high-quality service • Manage key stakeholder relationships at the customer, including C-suite decision makers • Development of Hitachi cross-BU customer account plan and share of wallet growth actions