• Build and nurture relationships with physicians and clinical staff • Proactively solve problems and present solutions to customers • May be required to occasionally draw blood for Tempus patients • Help clinical staff with Tempus ordering and requisition forms • Assist patients with the Tempus Financial Assistance Program application • Collaborate with on-site clinical staff to resolve customer service requests • Respond to customer inquiries • Monitor sample shipments between Tempus, client pathology, and partner facilities • Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments • Manage kit stock and literature replenishment at accounts • Communicate frequently with sales and other external teams • Monitor account performance