The market leader in youth-sports experiences. RCX is committed to improving the accessibility and inclusivity of sports

Senior Director – Strategic Account Management

Account ManagerSalesFull TimeRemoteTeam 51-200Since 2019H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

93 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglish

Job Description

• Lead a team of strategic account managers overseeing the portfolios of influential customers • Set standards for white glove portfolio treatment, including defining team workflows and strategy development • Drive customer success and revenue expansion to foster strong partner relationships • Define and refine the white glove service model for strategic accounts • Design scalable onboarding processes for partner accounts • Develop and maintain executive-level relationships with RCX league partners • Conduct regular business reviews to evaluate performance and identify growth opportunities • Establish performance expectations, KPIs, and professional development plans for team members • Collaborate with internal teams to coordinate resources and ensure seamless delivery for strategic partners • Oversee the lifecycle of all strategic accounts, ensuring successful execution from onboarding to growth planning • Prepare and present reports summarizing strategic account outcomes.

Job Requirements

Bachelor’s degree in Business, Sports Management, Marketing, Communications, or a related field (Master’s degree strongly preferred)
8+ years of progressive experience in account management, customer success, business development, or partnership management
At least 5 years in a leadership role overseeing client-facing teams
Demonstrated success managing strategic or enterprise-level partnerships in sports, recreation, entertainment, or brand licensing
Ability to design and implement account growth plans that drive measurable participation and revenue increases
Proven ability to collaborate with and manage senior leaders and key stakeholders at partner organizations
Deep understanding of retention strategies, lifecycle management, and proactive account engagement
Experience using data and analytics to identify trends, risks, and opportunities
Ability to collaborate effectively across multiple departments
Proficiency in designing, implementing, and influencing custom workflows and processes using CRM systems that drive target outcomes and operational efficiency.
Passion for youth sports and expanding access to sporting opportunities.