ActioNet, Inc.

Turning Vision into Action. ActioNet is Your Most Trusted Innogrator!

Helpdesk Manager

IT SupportIT SupportFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

93 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishLinux

Job Description

• Manage daily helpdesk operations and shift coverage. • Oversee incident response, escalation, and resolution. • Ensure compliance with agency service procedures and documentation. • Coordinate with infrastructure and application teams. • Monitor performance metrics and reporting.

Job Requirements

  • Bachelor’s degree or equivalent experience.
  • 5+ years managing IT helpdesk or operations teams.
  • Experience with Windows, Linux, and IBM zSeries environments.
  • Familiarity with ITIL practices.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

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