SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2018H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

98 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Complete reporting and data requirements based on client and team needs • Be accountable for customer satisfaction and retention of assigned client(s) • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary • Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary • Identify product gaps by conducting business impact assessments and managing client expectations • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

Job Requirements

Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
An obsession with customer experience and customer satisfaction
A passion for solving difficult problems together in collaboration with the broader team
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
Ability to work independently as well as part of an extended, cross-functional team
Self-driven, results-oriented and disciplined work ethic
Ability to take initiative with little to no direction
Be transparent and honest in a positive, professional and polite manner
Expert conflict resolution skills
Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
Bachelor’s degree or equivalent experience required

Benefits

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities