• Respond to customer inquiries via phone, text, and email in a professional and friendly manner. • Schedule and coordinate service teams using internal scheduling systems. • Handle conflict resolution situations such as late arrivals, reschedules, or dissatisfied customers, ensuring issues are addressed calmly and effectively. • Maintain accurate and up-to-date records in the CRM. • Support daily office and administrative tasks to keep operations running smoothly. • Communicate clearly with internal teams regarding schedules, changes, and customer needs. • Monitor ongoing jobs and proactively flag issues that may impact service quality. • Follow internal processes while prioritizing customer satisfaction.