Fortive

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.

Customer Success Manager – Mid-Market

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

95 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product • Maintain high customer satisfaction ratings, per company standards • Prioritizing and driving resolution on escalated customer issues – You are the Quarterback • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue • In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue • Recommend appropriate service and pricing structure and generate proposals and contracts • Developing success plans for customers that outline their critical success and growth factors • Works successfully with all levels of the organization internally and partners externally • Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods • Lead Executive Business Reviews for top accounts • Facilitate on-site client engagements on an as needed basis

Job Requirements

  • B.A. or B.S. degree preferred or equivalent experience
  • 2+ years of related experience
  • Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
  • Proven ability to drive continuous value of products
  • Previous SaaS experience is a plus
  • Experience upselling to existing customers
  • Proven interpersonal management skills and exceptional business acumen
  • Attention to detail, strong organizational skills, and an absolute focus on quality of work

Benefits

  • Exceptional customer experience
  • Entrepreneurial environment that is team-centered, customer-driven, and growth-oriented

Related Job Pages

More Customer Success Manager Jobs

Virtual Training Facilitator

ELB Learning

Learning That Unlocks Employee Potential. #elearning #learninganddevelopment #employeeengagement

Customer Success Manager96 days ago
Full TimeRemoteTeam 501-1,000H1B No Sponsor

Delivery occurs across May 2026 , with approximately 20 virtual broker sessions and 1 supervisor vILT session, with the possibility of one additional supervisor session Each session includes prep time, live delivery, and brief post-session follow-up All delivery is virtual via Mi...

United States

Customer Success Manager

Convr

Convr is a modularized AI underwriting data and intelligent document automation workbench.

Customer Success Manager96 days ago
Full TimeRemoteTeam 51-200H1B Sponsor

Customer Success Manager ensuring optimal platform use at Convr

Illinois
$80K - $125K / year
Customer Success Manager96 days ago
Full TimeRemoteTeam 2-10

This is an early startup employee role. Your anchor responsibility will be client success—onboarding clients, ensuring they get value from our AI audit platform, and serving as their first point of contact when issues arise. But that is only part of the job. At this stage, everyo...

AccountingAuditingClient OnboardingClient Relationship ManagementProcess BuildingWritten CommunicationVerbal CommunicationStartup OperationsAI ToolsProblem Solving
United States

Lead Customer Success Manager

Forwood Safety

Forwood is an innovative, values-driven safety technology company with a laser focus on fatality prevention.

Customer Success Manager96 days ago
Full TimeRemoteTeam 51-200Since 1995H1B No Sponsor

Are you a people-first Lead Customer Success Manager who thrives on building trusted relationships and helping customers win? At Forwood, we don’t just sell software — we help some of the world’s largest organisations prevent fatalities and serious incidents. We’re looking for an...

United States