• Build and maintain strong relationships with customer contacts and internal stakeholders to ensure continuity and progress on customer matters • Partner with customers to drive engagement, retention, and expansion. Conduct Business Reviews with customers to assess progress, understand evolving needs, and align on growth strategies. • Identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption. • Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success. • Be able to assess customer needs and how we can help them be successful. • Set clear, transparent goals to meet customer requirements, working closely with internal teams to ensure goal alignment and successful delivery. • Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer’s voice across teams. • Be passionate about data and insights, using data to drive meaningful change and demonstrate measurable impact. • Guide feature adoption and review new features and functionalities of Agiloft to help customers achieve success. • Partner with AMs on renewals and identify and qualify upsell opportunities, contributing to pipeline growth. • Other duties as assigned