• Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships. • Model and foster a culture of customer obsession, accountability, and cross-functional collaboration. • Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth. • Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention. • Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving. • Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity. • Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners. • Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data-backed decisions without needing direction. • Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy. • Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit. • Rally teams around shared goals, aligning efforts to drive meaningful impact for partners and customers. • Represent the voice of the partner and their customers across internal forums, influencing product roadmap and GTM strategy. • Guide your team and partners in effectively leveraging Vanta as the foundation of a modern GRC program.