• Activate service contracts, process change requests, and issue sales log credit • Understand how to process contracts in Oracle R12 Service Contracts Manager role • Validate all required documents are signed by the appropriate parties • Obtain all necessary approvals before contracts are activated • Manage contract modifications (change requests) • Validate revenue recognition and billings in Oracle R12 when needed • Understand transaction types and the accounting behind them • Manage Service Cloud cases • Work with Greenfield IT on system issues