• Oversee Genea’s day-to-day global Operations functions, including Implementations, 24/7/365 Technical and Customer Support, Customer Success, Business Operations, Finance, and Administration across all three product lines: Submeter Billing, On-Demand HVAC, and Security. • Ensure strong collaboration, communication, and alignment among multiple diverse Operations teams, as well as between Operations and other departments across the organization. • Provide operational expertise, analysis, and recommendations that improve performance, streamline processes, and strengthen the customer experience. • Establish, implement, and continuously refine data-focused KPIs to inform decision making, evaluate both team and individual performance, and drive accountability. • Lead, manage, and coach six Manager- and Director-level direct reports, fostering a high-performing, empowered, and engaged leadership team. • Oversee a global Operations workforce of 50+ employees across the United States and India, ensuring consistent performance, quality, and culture alignment across all regions. • Set strategic goals for the Operations function and ensure alignment with Genea’s broader business objectives. • Develop, document, and implement scalable company processes, SOPs, playbooks and best practices that support rapid growth and operational excellence. • Leverage AI capabilities, tools, and automation to improve efficiency, enhance team effectiveness, and elevate the Operations function. • Collaborate closely with the Executive Leadership Team to inform and contribute to short- and long-term organizational planning, strategy development, and execution.