Springbig is the leading provider of CRM and loyalty marketing solutions for cannabis dispensaries and brands.

Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2014H1B No SponsorCompany Site LinkedIn

Location

Florida

Posted

92 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes. • Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution. • Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience. • Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor. • Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform. • Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior. • Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics. • Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals. • Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI. • Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction. • Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability.

Job Requirements

3+ years of Customer Success or Account Management experience supporting SMB clients in a fast-paced SaaS environment.
Proven background in digital marketing, including campaign optimization, customer engagement strategies, or marketing automation platforms.
Strong communication, data-driven decision-making, and relationship-building skills with the ability to manage a high-volume book of business.
Proven track record of building and nurturing relationships with multiple stakeholders within mid-market or enterprise accounts.
Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce.
A creative problem solver who enjoys finding new ways to deliver measurable outcomes for clients.
Strong program management skills, capable of leading projects from scoping and planning through execution and success measurement.
A natural communicator with excellent verbal and written skills, comfortable leading conversations via phone, video, and email.
Curious, adaptable, and eager to learn new technologies — including AI-powered tools and marketing automation workflows.
Thrives in a fast-paced, evolving environment, balancing multiple priorities with precision and energy.
Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred.