• Ensure the smooth and efficient execution of operations across Lumin Digital’s delivery organization. • Drive operational excellence through data accuracy, process improvement, and cross-team coordination. • Manage and maintain delivery operations data, ensuring accuracy and consistency across systems, tools, and reports. • Track and monitor professional services requests and delivery progress against defined timelines. • Manage and execute change order processing within the Delivery organization, coordinating with Legal and other teams as required. • Perform accurate and timely data entry of client information into the CRM system. • Develop and refine processes, templates, and documentation to support standardized execution of delivery. • Coordinate cross-functional workflows between Professional Services, Technical Delivery, and Client Experience teams. • Identify and implement process improvements that enhance operational efficiency and strengthen client outcomes. • Prepare, analyze, and distribute delivery performance reports for internal leadership and investor audiences. • Maintain compliance with internal standards and data governance practices to ensure integrity and accountability. • Perform other duties and special projects as assigned.