• Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. • Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. • Lead renewal discussions, including pricing and contract terms. • Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing. • Identify expansion opportunities in collaboration with the CS Manager and BDR team. • Ensure account roadmaps align with customers’ strategic initiatives. • Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management. • Act as the internal voice of the customer, communicating needs and plans to stakeholders.