• Serve as a primary point of contact for U.S. and global benefits inquiries, providing timely and accurate guidance to employees. • Partner with vendors for annual U.S. Open Enrollment activities, including reviewing communications, validating system configuration, and assisting with enrollment system testing. • Assist with documentation and analysis of benefit processes; identify opportunities for improvement and support implementation of enhancements. • Conduct monthly benefits and risk insurance reconciliation and auditing to ensure accuracy of carrier files, payroll deductions, and enrollments. • Partner with payroll and third-party administrators to resolve discrepancies, research claims issues, and ensure timely benefits deductions and funding. • Review and approve employee benefit elections in Workday while ensuring alignment with eligibility rules and plan provisions. • Responsible for managing leaves of absence and workplace accommodations in partnership with our leave administration vendor and internal partners. • Prepare materials, data, and documentation to support compliance activities such as ACA reporting (e.g., 1095-C). • Responsible for wellness initiatives, benefits education campaigns, and creative communications to improve employee awareness and utilization of programs. • Participate in HR system testing and updates in Workday as needed for benefit configuration changes, life event updates, and annual cycle activities.