• Participate in elluminate implementations by providing business process and product best practices consulting services to support the technical and project management team members • Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients’ elluminate environment and expectations • Consult in a post-implementation capacity to measure and drive an increase in the ROI customers receive from elluminate • Steer productive elluminate implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support • Align client clinical data review objectives to functionality in elluminate and delivers gap analysis where applicable • Collaborate with Technical, Engineering, Product, and Project Management team members to develop new and enhanced product offerings in alignment with client objectives; drafts specifications and prototypes as needed • Configure elluminate software to meet the client requirements • Support elluminate training team in preparation of course materials and delivery of courses • Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations • Collaborate with Marketing to develop client specific case studies and share client success • Participate in the development of new processes, best practices, and recommend improvements to all procedures to ensure an optimal level of client satisfaction • Ensure compliance with eClinical Solutions and industry quality standards, guidelines, and procedures • Other duties as assigned