• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory • Enhance product quality by proactively reporting improvement opportunities • Attend higher level certification through participation in company sponsored training & development offerings • Complete all administrative tasks, including time reporting and assigned training