• Participant Recruitment & Coordination • Attend study kick-offs and create recruitment plans, screeners and communication templates • Manage Asana cards, Rally updates, participant lists and all study-related logistics • Handle participant communication end-to-end: invitations, reminders, follow-ups and support • Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy) • Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting • Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support) • Upload participant notes, videos and documentation to the right folders • Manage study incentive payments within Fair Market Value (FMV) rules • Track budgets, approvals and reporting • File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements • Assist in maintaining and grow participant panels, ensuring we have the right mix of demographics and conditions • Track panel engagement, forecast usage, and support demand planning with Research Leads • Update all recruitment and session metrics • Support monthly and yearly reporting across studies, budgets, and participant engagement • Spot trends and advise CX Ops & Research Leads on improvements or risks