• Effectively manage and fill/close acquisition request from area managers. • Assist contractors with basic questions regarding home warranty procedures and policies. • Consistently overcome contractor objections and take every opportunity to partner with perspective contractors. • Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network • Setup both physical and digital contractor profiles • Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies • Assist contractors with first time billing through First American’s online contractor portal • Negotiate pricing with contractors within First American guidelines • Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs. • Train all new employees in First American’s procurement processes and procedures • Track and keep current all state license requirements. • Assist existing contractors with processing company name changes including both physical and digital profiles • Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval. • Research and distribute leads to the team regarding hard to hire areas • Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools. • Work with Marketing Department on creating new ways to market First American to contractors • Assist the Manager in daily and monthly reporting on production.