Roboflow

Making computer vision easy to use for developers.

Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California, New York

Posted

83 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCloud

Job Description

• Manage a small number of global enterprise customers • Act as the global owner of customer relationships • Coordinate multiple Roboflow teams to ensure consistent delivery • Provide strategic guidance on dataset quality and deployment scaling • Drive measurable improvements in adoption and business outcomes • Oversee escalations and monitor operational signals

Job Requirements

  • 5+ years of experience in Customer Success or related field
  • Experience with technical transformation and onboarding processes
  • Strong understanding of computer vision and ML pipelines
  • Ability to interpret model metrics and operational KPIs
  • Familiarity with cloud environments and APIs
  • Excellent executive communication skills
  • Proactive risk management abilities

Benefits

  • Competitive compensation
  • Equity
  • Benefits
  • Productivity stipends
  • Travel support to connect with teammates in person

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