The most holistic solution for video-based learning engagement, authoring and assessments.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2010H1B SponsorCompany Site LinkedIn

Location

Ohio

Posted

80 days ago

Salary

$80K - $100K / year

Bachelor Degree5 yrs expEnglish

Job Description

• The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. • This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages. • The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360’s Echosystem through tailored solutions that align with their business objectives. • Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs.

Job Requirements

Bachelor’s degree (preferred); graduate degree a plus.
Minimum of 5 years of experience in:
Consultative sales, account management, or customer success within enterprise SaaS environments.
Supporting enterprise clients in industries with large, distributed, and high-turnover workforces.
Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred).
Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms.
Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone.
Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders.
Technically savvy, able to quickly master Echo360’s platform and articulate value to enterprise clients.
Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms.
Strong team player with the ability to collaborate across sales, marketing, and product teams.
Willingness to travel as needed to support enterprise clients.