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Principal Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

83 days ago

Salary

$160K - $200K / year

Bachelor Degree10 yrs expEnglishSpring

Job Description

• Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer. • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth. • Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include: • Timely action plans and account planning. • Engagement communication ideation, strategy & execution. • Ongoing reporting and insights to deliver data-driven recommendations. • Business review creation and presentation to senior executives. • Spearhead cross-functional initiatives to present key customer feedback and process improvements. • Drive variable revenue through targeted engagement strategies. • Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations.

Job Requirements

Bachelor's degree or higher preferred.
10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers.
Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders.
Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts.
Experience in upselling and retaining customers to drive additional revenue (recurring and variable).
Exceptional project management skills and organization.
Innate ability to thrive in fast-paced environments.
Outstanding communication skills with a thoughtful and collaborative approach to relationships.
Humility, resourcefulness, directness, ambition, professionalism.
Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met.
A deep passion for transforming the U.S. healthcare system, especially mental health.
Willing and able to travel as necessary (10-15%).

Benefits

Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning.
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.