Pioneer of the Connected Operations Cloud
Customer Success Manager
Location
Alaska + 6 moreAll locations: Alaska, California, Connecticut, New Jersey, New York, Rhode Island, Washington
Posted
83 days ago
Salary
$97.3K - $130.8K / year
Job Description
Job Requirements
- 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3+ years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven – you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need
- Strong track record of mentoring and building teams from scratch -- and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution.
- Ability to travel within the United States for customer meetings and events (up to 30%).
Benefits
- competitive total compensation package
- employee-led remote and flexible working
- health benefits
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