• Manage multiple customer implementations • Coordinate with internal teams, including R&D, product development, and sales • Define project activities such as planning, scoping, issue/risk management and project reporting • Monitor project progress, identify potential risks, and implement mitigation strategies • Perform technical tasks and system management of the Cloud based solution • Build strong relationships and trust with customer stakeholders • Proactively monitor system usage and clinical engagement • Systematically gather customer feedback and pain points • Collaborate with customers to establish Key Performance Indicators (KPIs)