• Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals. • Build and maintain strong client relationships by understanding their operational and technical challenges. • Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives. • Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements. • Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment. • Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery. • Support the Client Success Managers in managing account profitability and service performance. • Maintain accurate and up-to-date technical documentation for client environments. • Identify opportunities for service expansion, automation, and optimization. • Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement.